Doc/Fest - Sheffield

Terms & Conditions 2012

• • 1. You can only register for a Delegate Pass online.
• • 2. Please complete one online registration form per person.
• • 3. You are not registered until we receive full payment for your pass. Online registration is only valid with a completed online registration form.
• • 4. Early Bird rate is only available until 12 midnight GMT on 31 March 2012.
• • 5. The Standard Pass will be sold at a rate of £265 + VAT.
• • 7. All prices are in pounds sterling.
• • 8. All payment in pounds sterling only.
• • 9. We accept payments by Visa, Visa Delta/Debit, Visa Electron, MasterCard, MasterCard Debit, Solo, American Express, Diners Club, JCB.
• • 10. This site does not accept payments by Maestro, cheque or bank transfer. For assistance, please email registration@sidf.co.uk
• • 11. You will be required to present photo ID to collect your Delegate Pass.
• • 12. We reserve the right to change the Pass rates
• • 13. By ticking one or both of the boxes to have your email and/or address published you are agreeing for your contact information to be published in the Doc/Fest Delegate Guide (online and/or printed) for public use. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect.
• • 14. Registration includes important Delegate Updates which we will send you via e-mail, and subscription to our year round e-news. Delegate updates contain vital information about the Festival which you will need upon your arrival in Sheffield, but should you not wish to receive this information, or our year round e-news, please email subscribe@sidf.co.uk with UNSUBSCRIBE as the subject. We will never share your e-mail or personal details with anyone else without your consent.

Concession Pass

• • 1. Before registering for a Concession Pass, we require proof of concessionary status.
• • 2. We sell a limited number of Concession Passes. Once this allocation is sold out, Concession Passes will no longer be available for purchase.
• • 3. Your proof of concession status must be valid until 18 June 2012.
• • 4. Please email one of the following forms of proof to registration@sidf.co.uk
• - Full time students: NUS Student Card, University Student Card, International Student Identity Card, Letter from your university verifying student status
• - Senior Citizens: Driver’s License, Railcard, Freedom Pass, Passport, Birth Certificate
• - Claimants: Letter from The Department of Work and Pensions, on headed paper, signed by a representative, verifying Job Seekers Allowance or Incapacity Benefit status
• • 5. Please put the following in your subject header: Concession Pass – Proof of Status
• • 6. We will email you a special Concession Pass online registration form. Please do not register on the website until you have received the link to the Concession Pass registration form online from Doc/Fest’s registrations team
• • 7. You will be required to present photo ID to collect your Delegate Pass.

Refunds Policy

• • 1. If you are unable to attend you can request a refund.
• • 2. Refunds are subject to a charge of £60 + VAT.
• • 3. Requests for Delegate Pass refunds must be received by 12 midnight GMT on 16 May 2012.
• • 4. Requests for refunds must be received in writing via email to: registration@sidf.co.uk.
• • 5. There are no refunds after this deadline for any reason including, but not limited to, illness, travel-related problems or loss of employment.
• • 6. Please put the following in your subject header: Delegate Pass – Refund Request
• • 7. Please include your full name and delegate number in the email.
• • 8. In the event of purchasing an incorrect pass type, a refund or transfer to a different pass type is not possible.
• • 9. If you purchase a pass and later become eligible for another pass type, a refund is not possible.

Transfer Policy

• • 1. If you are unable to attend you can request to transfer your pass to another person (except Concession passes and Organisational Discounts).
• • 2. Transfers are subject to a charge of £60 + VAT.
• • 3. Requests for Delegate Pass transfers must be received by 12 midnight GMT on 16 May 2012.
• • 4. Requests for transfers must be received in writing via email to: registration@sidf.co.uk.
• • 5. Please put the following in your subject header: Delegate Pass –Transfer Request
• • 6. Please include in the email:
• - Your full name
• - Your delegate number
• - Full name of the person to whom you want to transfer your pass
• - Email of the person to whom you want to transfer your pass
• - Phone number of the person to whom you want to transfer your pass
• • 7. Transfer requests after 12.01 GMT on 16 May 2012 may be granted at the discretion of the organisers. If this discretion is exercised, the transfer will be subject to a charge of £100 + VAT.

Lost Delegate Passes Policy

• • 1. Please note there is a lost pass fee of £25 + VAT.
• • 2. You will not be able to access festival events without your Delegate Pass.
• • 3. Lost Pass fees must be paid at the Registration Desk in cash, or by credit/debit card.
• • 4. You will be required to present photo ID to have your lost Delegate Pass replaced.