Festival Terms & Conditions 2020

Please scroll down for more information on Festival Pass Holder, Submission and Website and App Terms & Conditions

Ticket holder/Festival Pass holders voluntarily assumes any and all risks occurring prior to, during, or after the event, including injury by any cause. Event may be videotaped or photographed for various media and other uses by the producers, and may include pictures of, actions of, or statements by attendees or individuals in attendance. Attendance at this event shall be deemed your consent for the producers to use photographs and video of and quotes by you without compensation.

Festival Pass Holders

1. You can only register for a Full Festival Pass online;
2. Please complete one online registration form per person;
3. You are not registered until we receive full payment for your pass. Online registration is only valid with a completed online registration form;
4. A limited number of Lightning Passes are available. The offer expires 11:59 midnight GMT on 31 August 2019 or when the limit of passes has been reached;
5. When the Lightning Pass has sold out, or after 31 August (whichever is sooner).
6. All prices are in pounds sterling;
7. All payment in pounds sterling only;
8. We accept payments by Visa, Visa Delta/Debit, Visa Electron, MasterCard, MasterCard Debit, American Express;
9. This site does not accept payments by Maestro, cheque or bank transfer. For assistance, please email E: registration [at] sheffdocfest.com;
10. You will be required to present photo ID to collect your Festival Pass;
11. We reserve the right to change the pass rates;
12. By ticking one or both of the boxes to have your name and/or contact details published you are agreeing for your contact information to be published on the Festival Pass Holders List (online) for public use. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect;
13. Registration includes important Delegate Updates which we will send you via e-mail, and subscription to our year round e-news. Delegate updates contain vital information about the Festival which you will need upon your arrival in Sheffield, but should you not wish to receive this information, or our year round e-news, please click on unsubscribe at the bottom of the last email received. We will never share your e-mail or personal details with anyone else without your consent;
14. The pass is personalised with full name and photo and may not be used during Sheffield Doc/Fest by any other individual than that named on the pass;
15. Doc/Fest reserves the right to revoke passes due to any unauthorised use;
16. By registering for a Festival Pass you agree for your Festival Pass to be scanned and information regarding attendance at events to be recorded. Sheffield Doc/Fest will never sell this information but will use it for reporting purposes;

Refunds Policy

1. If you are unable to attend you can request a refund. Requests for your Festival Pass refunds must be received by 12 midnight GMT on 2 May 2020
2.There are no refunds after this deadline for any reason including, but not limited to, illness, travel-related problems or loss of employment;
3. Refunds are subject to a charge of £50 + VAT;
4. The following passes are non-refundable – Lightning Pass, Super Early Bird Pass, Flash Sale Pass and Special Offer passes;
5. Requests for refunds must be received in writing via email to: E: registration [at] sheffdocfest.com;
7. Please put the following in your subject header: Festival Pass – Refund Request;
8. Please include your full name in the email;
9. In the event of purchasing an incorrect pass type, a refund or transfer to a different pass type is not possible;
10. If you purchase a pass and later become eligible for another pass type at a different rate, a refund is not possible;
11. We are not able to refund any passes purchased in error.

Transfer Policy

1. If you are unable to attend you can request to transfer your pass to another person (except Concession Passes and Wristbands or Organisational Discounts). Requests for Festival Pass and Doc/Lovers Wristband transfers must be received by 12 midnight GMT on 23 May 2020;
2. Festival Pass Transfers are subject to a charge of £50 + VAT;
3. Doc/Lovers Wristband Transfer are subject to a charge of £15 + VAT;
4. Requests for transfers must be received in writing via email to: E: registration [at] sheffdocfest.com
5. Please put the following in your subject header: Festival Pass/ Doc/Lovers Wristband – Transfer Request;
6. Please include in the email: - Your full name; - Full name of the person to whom you want to transfer your pass; - Email of the person to whom you want to transfer your pass;

Lost Pass Policy

1. Please note there is a lost pass fee of £30 + VAT;
2. You will not be able to access any festival events without your Festival Pass. Please ensure you wear this visible around your neck at all times;
3. Lost Pass fees must be paid at the Registration Desk in cash, or by credit/debit card;
4. You will be required to present photo ID to have your lost Festival Pass replaced.

Doc/Lover Terms and Conditions

1. If you are unable to attend you can request a refund. Requests for your Doc/Lover refunds must be received by 12 midnight GMT on 3 May 2020
2.There are no refunds after this deadline for any reason including, but not limited to, illness, travel-related problems or loss of employment;
3. Requests for refunds must be received in writing via email to: E: registration [at] sheffdocfest.com;
4. Please put the following in your subject header: Doc/Lover – Refund Request;
5. Please include your full name in the email;
6. You can request to transfer your Doc/Lover Wristband to another person. Requests for Doc/Lovers Wristband transfers must be received by 12 midnight GMT on 23 May 2020;
7. Doc/Lovers Wristband Transfer are subject to a charge of £15 + VAT;
8. Requests for transfers must be received in writing via email to: E: registration [at] sheffdocfest.com
9. Please put the following in your subject header: Doc/Lovers Wristband – Transfer Request;
10. Please include in the email: - Your full name; - Full name of the person to whom you want to transfer your wristband; - Email of the person to whom you want to transfer your wristband;

Ticketing Terms & Conditions


1. We regret that we cannot offer refunds, exchanges or cancelations on purchased tickets except in the case of Sheffield International Documentary Festival cancelling an event.
2. Due to Sheffield Doc/Fest events being general admission we are unable to offer any replacement for lost tickets.
3. Venue Staff reserve the right to refuse admission or to eject a ticket holder if they believe their behaviour will impair others enjoyment of the event. No refunds will be offered in this circumstance.
4. You must be in your seat five minutes before the advertised start time or you ticket may be reallocated.
5. Tickets are not for resale. Reselling a ticket for profit without permission of Sheffield International Documentary Festival will make the ticket void and the holder may be refused entry.
6. We will never share your e-mail address or personal details with any third parties except where you have given explicit permission to do so.
7. Concession tickets are only valid when accompanied by proof of concession.
8. We accept payments by Visa, Visa Delta/Debit, Visa Electron, MasterCard, MasterCard Debit.

Duplicate Ticket Policy

Due to Sheffield Doc/Fest events being general admission we are unable to offer any replacement for lost tickets. If you have never received your tickets please contact the box office on boxoffice@sheffdocfest.com or visit the Tudor Square box office.

Refund and Cancelation Policy

We regret that we cannot offer refunds, exchanges or cancelations on purchased tickets except in the event of Sheffield International Documentary Festival cancelling event. If an event is rescheduled and the ticket holder can no longer attend an exchange may be offered for another event in the festival.

Access Policy

If you have any access requirements, please email access@sheffdocfest.com Please note when purchasing tickets at carer rate proof of carer may be required.

Complaints Policy

Complaints must be presented in writing and e-mailed to boxoffice@sheffdocfest.com . We will endeavour to respond to your complaints within 24 hours.

Booking Fees

There are no booking fees applied to tickets bought from www.sheffdocfest.com, over the phone or in person at our box offices.

Website and App Terms & Conditions

These are the terms and conditions for sheffdocfest.com and this is a legally binding contract between you and us. From your first use of the website, you agree to accept the terms and conditions. If you do not accept these terms and conditions you should stop using our website immediately. We reserve the right to make changes to the terms and conditions which will take effect from the date of posting. Your continued use of the site will mark your acceptance of these changes to the terms and conditions.

App

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Sheffield International Documentary Festival.

Sheffield International Documentary Festival is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The [Sheffield Doc/Fest] app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the [Sheffield Doc/Fest] app won’t work properly or at all.

You should be aware that there are certain things that Sheffield International Documentary Festival will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Sheffield International Documentary Festival cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Sheffield International Documentary Festival cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Sheffield International Documentary Festival cannot accept responsibility.

With respect to Sheffield International Documentary Festival’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Sheffield International Documentary Festival accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Sheffield International Documentary Festival does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms & Conditions

We may update our Terms & Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at info [at] sheffdocfest.com

Who We Are

We are International Documentary Festival Sheffield Limited. Our main place of business is:The Workstation, 15 Paternoster Row, Sheffield, S1 2BX, UK. Throughout these terms and conditions when we mention ‘we’, ‘us’, ‘our’ etc, we mean https://sheffdocfest.com. When we refer to ‘you’ we mean the user and/or browser or our site.

Copyright

All content is copyright to International Documentary Festival Sheffield Limited unless otherwise stated. You may view the website information in a web browser for private browsing purposes only. For any other purposes, you will need written consent which may be granted at our discretion. Occasionally we may publish images or text in which the copyright is not owned by us. Where this is applicable we have acknowledged the copyright owner.

Trademarks

Where applicable we acknowledge the owners of all external trademarks which are referred to in our website.

Accuracy

We reserve the right to make changes to the website and correct any errors or omissions without notice or without liability to you.

External websites to which we provide links are not under our control and we take no responsibility and shall not be liable in any way for their content. As this is an interactive website, third party information may be contributed which we do not have control over.

Opinions expressed within the website pages are those of the authors and do not necessarily represent the opinions of International Documentary Festival Sheffield Limited. If you find any inaccurate on our website, or have a complaint about what we have published, please email info@sheffdocfest.com . On receipt of the inquiry we will take appropriate action.

Personal data and privacy

Where appropriate we will hold your name and email address which we will call “Personal Data”. We may also collect personal information from you when you are purchasing tickets or passes from our website or submitting a project or film to us.

We will not pass your personal data to any third parties unless we have received your express permission to do so.

sheffdocfest.com www.sheffdocfest.com makes use of “cookies”. “Cookies” are data which are held in your web browser they do not in themselves identify who your are or your other personal data to us. They do allow us to monitor your use of our site.

Our main aim of holding your personal data is to help us improve our customer relationships. If you do have any questions about our use of your personal data, please email info@sheffdocfest.com . We will investigate all complaints and take appropriate action.

So far as lawfully possible, we exclude all liability to you in contract or negligence (other than negligence by us which gives rise to personal injury or death). We also exclude liability for any consequential or indirect loss which may be caused to you by us.